Service Level Agreement

We target high availability on core network nodes and hypervisor infrastructure. Public status is published at /status with 14-day historical uptime.

If monitored infrastructure uptime falls below agreed thresholds in a billing month, eligible customers may receive service credits proportional to the outage duration.

Credits do not apply to scheduled maintenance announced in advance, customer-caused issues, or force majeure events.

Individual VPS instances, third-party DDoS events beyond mitigation capacity, and issues inside guest operating systems are excluded unless caused solely by VoidHost infrastructure failure.

To request an SLA review, open a ticket with timestamps and affected service IDs.